Update on this post. I was called by the manger after my experience, he apologized and explained what had happened. They completely took care of me and performed the service I needed on my car. They took responsibility and took good care of me. I am a happy customer. Horrible experience! Called in and made an appointment for a brake fluid flush on my BMW and was told it would take 30 mins to an hour so I waited in the waiting room.....after an hour and a half was told that they recommended that I replace the front brakes soon and was given an estimate, they still hadn't done the service I took it in there for, after an hour and a half!! Very angry they didn't even do the service I needed after all that time. Was late to my next appointment because they still had to put the wheels back on and now I have to take my car to another shop to get the services a needed done. Very frustrating.